Refund policy

For UK Domestic orders, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return, and have the item to be sent back to us. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at Info@luxuryresaleconcierge.com. The returns address, and a returns authorisation number will be sent to you which will need to be marked on the exterior of the package.

All returns need to be sent Special Delivery Signed For with the appropriate insurance cover, at the expense of the sender.

Items sent back to us without first requesting a return will not be accepted. 

European Union and Rest of World

Returns are not accepted for items shipping outside of the United Kingdom. All items sold are on a final sale basis.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on final sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 48 hours of receiving your return.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at Info@luxuryresaleconcierge.com.